To maximize your wellness experience, please familiarize yourself with the SPATHÉNÉE Policy
Appointments/ Reservations
Your service providers (Acupuncture Doctor, Massage Therapists, and Estheticians) are arranged specifically for your appointment.
When scheduling, a credit card is now required to hold your appointment. We request 24 hour notice for all cancellations. All cancellations within the 24 hours or on the same-day as of the scheduled appointment will result in a $40 charge for schedule services (massage & facial treatment) and a $75 charge for schedule services with our Doctor. All No-Shows will result in a 100% charge for scheduled services.
Please arrive at least 5-7 minutes before your appointment in order to check in and fill out the intake form for your best outcome treatment.
Late arrivals are not guaranteed an extension of time in order to deliver the full service of the original booking and will still be charged in full.
At time of Reservation
Our front desk will assists you with planning your wellness experience, please inform the front desk of the following:
+ Allergies or medical conditions including pregnancy
+ If you have a gender preference for your service provider
+ If you have a request for a specific service provider
+ If you are celebrating any special occasions
Upon Arrival
Please arrive at least 5-7 minutes before your appointment in order to register and fill out the intake form for your best outcome treatment. Late arrivals are not guaranteed an extension of time in order to deliver the full service of the original booking and will still be charged in full.
Late Arrivals
All treatment will end as scheduled to avoid delay for the next guest.
Cancellation Policy
Our service providers (Chiropractic Doctor, Acupuncture Doctor, and Therapists) are arranged specifically for your appointment. We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of $40 for massage & facial treatment and a fee of $75 charge for schedule services with our Doctor. All No-Shows will result in a 100% charge for scheduled services
Valuables
SPATHÉNÉE Wellness Center shall not be held responsible for loss of any items, cash, or valuables brought into the spa premises.
Age Requirements
Our services are available to adults 18 years of age and over, unless accompanied by their parent or legal guardian of at least 25 years of age in the same treatment room.
Health Considerations
Congratulations! If you are pregnant and wish a massage, please bring a doctor’s note with your authorizing massage therapy. If you cannot obtain a note, please at least speak with your doctor and get specific permissions to get a massage. This is strictly for your safety. Please tell us when you make you appointment that you are pregnant so we can pair you with a therapist trained in pregnancy massage therapy. Any treatment that raise you body temperature, such as wrap, aromatherapy, hot stone or infrared Sauna should be avoid for the safe of you and your baby.
Many treatments may be contradicted for you, If you are pregnant, or have high blood pressure, allergies or other physical ailments, please notify spa coordinator before booking so we may better guide you.
Quiet Consideration
SPATHÉNÉE Wellness Center environment is one of tranquility and relaxation. Please respect the right of all our wellness guests to privacy and serenity. We appreciate you turning off your mobile phone while in the treatment area.
Gift Certificates
Please mention the gift card/certificate when scheduling and present it at the time of your arrival. Gift card/certificates are non-refundable, cannot be redeemed for cash, and cannot be replaced if lost or stolen. This gift card/certificate in only redeemable at the purchased location and valid for 12 months from the issued date.
SPATHÉNÉE reserves the right to convert service-based gift card/ certificates to their monetary value, equivalent to what was paid for the gift certificate, at its option and sole discretion. If a purchase exceeds the amount listed on the gift card/certificate, the redeemer is responsible for paying the difference at time of purchase.
If your Gift Certificate is lost or stolen, immediately call SPATHÉNÉE 424-304-2040. Your Gift Certificate will be canceled and we will issue a new one with the remaining balance or service. SPATHÉNÉE shall have no liability to you for lost or stolen Gift Card/Certificate or use by third parties.
SPATHÉNÉE reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.
TERM OF PAYMENTS
SPATHÉNÉE Wellness Center accepts the following forms of payments: Cash, Credit Cards, SPATHÉNÉE Gift Card/Certificate.
The payment is due at the time of service unless other financial arrangements are made in advance. We require all patients to pay their deductible, copay and/or coinsurance payment at the beginning of each visit. The office manager at SPATHÉNÉE will explain this information to you prior to your first visit. At the conclusion of your visits with us you may be billed for any outstanding balances. If there is a credit, you will be provided a refund promptly.
If you are covered by health insurance with (your practice's specialty) benefits, we will be happy to bill your insurance. Please provide your insurance information to the front office staff and we will verify your coverage as a courtesy. Accepting your insurance does not place all financial responsibilities onto this practice, and you will be held accountable for any unpaid balances by your plan.
Although we are contracted with most insurance carriers, our services may not be covered by your particular insurance plan. Being referred to our clinic by another physician does not necessarily guarantee that your insurance will cover our services. Please remember that you are 100 percent responsible for all charges incurred: your physician's referral and our verification of your insurance benefits are not a guarantee of payment.
We highly recommend you also contact SPATHÉNÉE Wellness Center to check into your coverage for (practice specialty). Do not assume that you will not owe anything if you have more than one insurance policy.